Human Resource Trainer and Consultant


  • Certified Master Class Trainer
  • MBA in General Management,
  • Certified NLP  Practitioner by ISNS a
  • PSMB approved Trainer.

Serene greatest passion is to share her knowledge and insights to maintaining and increasing the professionalism and competencies of an Organization’s Human Assets and to the HR Community.

Her hands-on experience in the corporate world has enabled her to impart her knowledge based not only on theory but also based on her own vast working experiences which ensure that your employees are able to relate better and able to apply the knowledge and skills to their work, immediately and effectively

Serene Yap, a Human Resource Trainer and Consultant, a certified Master Class Trainer has been enthusiastically involved in all aspects of human capital development and management for more than 20 years. Serene holds an MBA in General Management, a certified NLP  Practitioner by ISNS and Serene is also a PSMB approved Trainer.

Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services.

During her professional career and as a trainer and consultant, many employees have attained great personal successes in their careers through her guidance, mentoring and coaching. In a similar manner, Serene envisioned to translate her KSA to develop the competencies and performance level of your employees.

List of companies benefited are NGA Human Resources, Symphony Corporate House,  MAICSA, Bank Negara Malaysia, DRB-Hicom, Proton, Petronas, Boustead Petroleum,  Telekom Malaysia Bhd, Celcom Timur (Sabah) SB, ARH Jurukur Bahan SB, The Raintree Club,  Parex Group, KLIA, Firefly, Massimo, Top Baker, Naito-Asia, Malaysia Steel Works KL Bhd, INTI University, Multimedia University, Sabah Ports, Suria Capital Holdings Bhd, Lembaga Pemegang Amanah Taman-Taman Sabah, KPJ Health Care, Columbia Asia Hospital, Lion Properties, Mahkota Hotel, Swiss Garden Beach Resort, etc

Serene has successfully conducted the following Consultancy projects to enhance the agility and best practices of an organization.

  • HR Audit
  • HR Policies & Procedures and Employee Handbook
  • Retrenchment Strategy and Execution
  • HR Department Startup and Coaching

Over the years, Serene has developed and conducted many programs, some of which include Employer’s and Employee’s rights in Human Resource Management, Legal Issues in Human Resource Management, Payroll Management, Developing Effective HR Documentations, SOPs and Employee Handbook, The Essential Competencies for Effective HRM, Critical HR Skills for Non-HR Managers, Behavioral-based Interview, Competencies TNA, Effective Applications of Employment Act, Sabah Labour Ordinance, Developing Effective Employee Handbook, Handling Employee Misconduct and Domestic Inquiry, Essential Skills for Personal Assistants & Secretaries, etc.